MERDEX Help Desk

Dear MER Users,

All operations at MER Exchange have been running normally since 2023. Recently, we learned that some exchanges even ban withdrawals after shutting down. To let everyone know that our platform business is operating completely normally: MER is a decentralized exchange where user assets are stored in smart contract systems. There is no misappropriation of customer funds or shortage of funds. Therefore, there is no risk of closure or bankruptcy for the MER platform. MER does not manage user assets, please rest assured.

MER Services
September 15, 2026

Dear MER DEX Users,

We have officially launched the MER Token Proof of Reserves to ensure that all MER tokens you purchase are fully backed 1:1 for redemption support. You can view the MER Proof of Reserves report at: https://reserve.mer.finance.

September 15, 2026
MER Services

Dear MER DEX Users,

MER has officially launched the product-side audit report. Product auditing is key to your peace of mind, proving that MER products have been thoroughly audited. For full details, please visit: https://audits.mer.finance.

September 14, 2026
MER Services

Dear MER DEX Users,

Effective September 13, 2026, we have officially adopted "Mei Er" as our official Chinese brand name.

MER Services
September 13, 2026

Dear MER DEX Swap and Perps Users,

We completed the comprehensive upgrade of Twitter and Telegram preview posters on September 13, 2026. You can check out the latest posters by sharing our website on Twitter or Telegram:
Swap: https://www.mer.finance
Perps: https://perp.mer.finance

MER Services
September 13, 2026

Dear MER DEX Swap and Perps Users,

We have successfully completed the user interface upgrade for MER DEX Swap and Perps.

Explore the new UI:
Swap: https://www.mer.finance
Perps: https://perp.mer.finance

MER Services
September 11, 2026

Dear MER DEX Swap and Perps Users,

To improve your experience, we plan to perform a user interface upgrade between September 11, 2026 and September 12, 2026.

MER DEX Swap underwent an optimization upgrade on September 11, 2026, resolving mobile app compatibility issues when initiating transactions via bottom buttons. Maintenance lasted approximately 15 minutes. We apologize for any inconvenience caused and thank you for your continued support.

MER Services
September 11, 2026

Dear MER DEX Users,

We completed the MER DEX Swap upgrade on September 10, 2026. You can directly access the interface at https://www.mer.finance. We apologize for any temporary inconvenience caused.

MER Global
MER Services
September 10, 2026

Dear MER DEX Users,

We are upgrading MER DEX Swap on September 10, 2026. Access to the swap page may be temporarily affected. MER DEX Perps is not affected.

Estimated Duration: 3-30 minutes
Main Purpose: Improve response speed and eliminate latency.

I. Pricing Mechanism
The platform uses a 3-price mechanism to ensure fairness, stability, and protection against market manipulation:
• Last Price: The most recent trade execution price on the order book. Used solely for charts, depth, and limit order matching.
• Index Price: The volume-weighted average price aggregated from major spot exchanges.
• Mark Price: The primary reference price used to calculate unrealized PnL and trigger liquidations.

II. Margin & Leverage Modes
• Cross Margin: All positions share a single margin pool.
• Isolated Margin: Risk is independently isolated to individual positions.
• Tiered Margin: Dynamic maintenance margin requirements that scale proportionally with larger position sizes.

III. Funding Rates
Periodic settlements to keep perpetual contract prices aligned with spot index prices.

IV. Take Profit / Stop Loss
Conditional orders triggered by the mark price or last price.

V. Liquidation, Bankruptcy & Auto-Deleveraging
A multi-tiered liquidation engine utilizing partial liquidation, insurance funds, and auto-deleveraging.

Risk Disclaimer
Leveraged financial trading carries significant financial risk. By using MER DEX Perps, you acknowledge and agree to these terms.

Dear MER DEX Users,

MER is thrilled to announce official support for Robinhood Chain. You can now execute spot swaps for Robinhood assets directly on MER DEX.

MER Global
MER Services
September 10, 2026

Dear MER DEX Users,

We completed the integration of Robinhood Chain on September 9, 2026.

MER Customer Support
September 9, 2026

1. Unlimited Token Approval Risks
2. High Dividend / Guaranteed Return Scams
3. Ponzi Schemes & Paid Account Unlocks
4. Liquidity Removal / Rug Pulls
5. Honeypot Tokens
6. Multi-Sig Wallet Scams

Always exercise extreme caution when signing transactions or interacting with Web3 smart contracts.

Comprehensive maintenance for Swap and Perps was executed on September 5, 2026 UTC, and completed at 8:45 PM UTC.

MER DEX Perps is built on Orderly Network's shared liquidity order book infrastructure, providing deep liquidity and rapid order matching.

The official website of MER Shared Liquidity is: https://orderly.network

The aggregator functionality for MER DEX Swap is powered by WOOFi.

All transactions on MER DEX Swap are executed through self-custodial smart contracts, requiring manual confirmation to ensure complete user security.

Invite friends and earn a permanent 50% commission share of the trading fees generated by your referred users.

MER live customer support is powered by Tawk.to (https://www.tawk.to/).

MER is a decentralized exchange offering cryptocurrency spot and perpetual contracts, as well as traditional financial stock spot and perpetual contract trading, under MER Global, which was created in 2023 by Sky Song Xiao Tian. Sky Song Xiao Tian is the founder of MER Global.